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Returns/Exchanges

14 DAY RETURNS/EXCHANGES

ONLINE

We want you to be totally happy with your purchase, that's why we offer a 100% no-quibble money back guarantee. Just return the item in its original condition within 14 days of receiving it and we will be pleased to refund your credit card, Paypal account or Apple Pay account with the full amount of the item.

If you wish to exchange any items in your order, please contact the shop so we can reserve the item for you. Please note that if there was a delivery charge with the original order, or the value of the item being sent out is less than £75, you will need to pay a delivery charge before the item is shipped out to you.


Return to:

Renee's
28 Guildhall Road
Northampton
NN1 1EW
United Kingdom
Tel +44 01604 602101

The item is your responsibility until it reaches us.

IMPORTANT - INTERNATIONAL ORDERS
On the Customs Declaration description put 'Returned Goods Of UK Origin' and the value 'zero'. Failure to do this will result in the package being returned to you by customs and will not be refunded.

Our full Refund Policy can be viewed in the footer or in the checkout.

IN-STORE

We can only offer a credit note for items that are bought in-store. We will only offer a monetary refund if the item is faulty.

 

CHRISTMAS GIFT RETURNS
Items purchased online or in-store as a Christmas gift may be returned for a credit note or exchange (not a refund) within 7 days after Christmas Day.

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